Customer Services Executive (HelpDesk) 


Gender:   Male/Female
Qualification:   Bachelor's Degree
Minimum Experience:  1 year (Preferably in Travel Trade)


Job Description: 


Customer support executive required for handling customer calls and to provide timely support to their queries

- Must have Knowledge in reservation, ticketing and fares related entries 

- Log all help desk interactions / Prepare activity report 

- Identify and escalate situations requiring urgent attention 

- Stay current with system information, changes and updates 

- Follow standard help desk procedures


Knowledge, Skills and Abilities 


- Good knowledge of Airline ticketing / reservation / fares

- Proficient in MS Office

- Excellent communication skills

- Excellent customer relations skills 

- Excellent interpersonal skills to build relations within and outside organization



Send your CV at jobs@galileo.com.pk